Question 1

Is there an emergency response program?

Accepted Answer

Yes. MWT-Direct provides a dedicated emergency response protocol for facilities facing immediate water safety situations. By selecting the Emergency Response option at checkout for a flat 80 dollar fee, the order receives highest-priority status. Emergency supplies are processed and shipped within 24 hours from the U.S. logistics center to support facilities during active Legionella investigations or remediation efforts.

Question 2

How quickly can I receive my order?

Accepted Answer

Orders are processed and shipped from the U.S. distribution logistics center. Delivery times vary by location but are typically within 3 to 7 business days across the United States. For urgent situations, the emergency response option at checkout prioritizes the order and dispatches it within 24 hours.

Question 3

Are your water filtration products in stock in the United States?

Accepted Answer

Yes. MWT-Direct maintains products in stock within the United States at its logistics distribution center. Availability depends on specific product demand, but most orders are fulfilled and processed quickly to provide reliable local access to Legionella water filters and point-of-use systems.

Question 4

Are water filtration systems effective for healthcare and senior living environments?

Accepted Answer

Point-of-use water filtration systems are widely used in healthcare and senior living environments where water safety is critical. They provide a physical barrier at high-risk outlets, helping reduce exposure to waterborne bacteria, including Legionella, in areas such as patient rooms, showers, and sinks. This supports infection control strategies, ASHRAE 188 Water Management Plans, and protection for vulnerable populations in regulated care settings.

Question 5

Can water filters be used during a Legionella outbreak or remediation process?

Accepted Answer

Yes. Point-of-use water filters can be deployed immediately during a Legionella outbreak or remediation process to provide outlet-level protection. They act as a physical barrier at critical outlets while system-wide disinfection and corrective actions are underway. This approach can support Water Management Plans and help facilities maintain safe water access during response efforts.

Question 6

What should a facility do after a positive Legionella test?

Accepted Answer

After a positive Legionella test, facilities should activate their Water Management Plan and implement corrective actions. This typically includes system disinfection, increased monitoring and sampling, and identification of high-risk outlets and system conditions. Temporary deployment of point-of-use filtration can provide immediate protection at critical outlets while remediation is performed.

Question 7

What is a Water Management Plan and how do water filtration systems support it?

Accepted Answer

A Water Management Plan is a structured program used to identify, monitor, and control waterborne risks, including Legionella, within building water systems as outlined in ASHRAE 188. Point-of-use water filtration systems can be integrated as a control measure by providing a physical barrier at critical outlets to reduce bacteria exposure and support compliance, audit readiness, and risk management.

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